Guest Services Agent (Full Time)

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The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions : position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role please use the job search in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile accessible via Careers in PeopleHub by clicking on referral tracking. For Employee Referral guidelines FAQs and the Compass Employee Referral Policy

Become part of Restaurant Associates the industrys leading provider of dining and event catering for some of the nations most prestigious museums performing arts centers and corporations! Voted Glassdoors Employee Choice Awards - Best Places to work This is R / A !

Job Summary

Summary : Checks guests in and / or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services amenities and upsells products to the guests.

Essential Duties and Responsibilities :

• Completes the registration / check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers credit travelers checks and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility services and amenities.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to / from guests. Retrieves mail packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalate for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM Guest Services manager or Manager on Duty.
• Perform other duties as assigned.

Associates at RestaurantAssociates are offered many fantastic benefits.

Both full-time and part-time positions offer the followingbenefits to associates :

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits including Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Legal Services and Choice Auto and Home Program

In addition full-time positions also offer the following benefits to associates :

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Abides by all Company policies and procedures including but not limited to :

• The use of a medium weight cut gloves when handling or using knives peelers choppers mandolins or cleaning a slicer.
• The use of oven mitts fryer gloves or steamer gloves when handling hot pans from ovens warmers or steamtables.
• The use of slip-resistant shoes and proper lifting techniques.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal state and local laws. For positions in Washington State Maryland or to be performed Remotely click here for paid time off benefits information.

About Compass Group : Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable : this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Required Experience :

Unclear Seniority

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type : Hourly

Experience : years

Vacancy : 1