Delivery Operations Associate - Louisville, KY

Delivery Operations Associate

Responsible for client-focused operational delivery in downtown Louisville, KY. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. This employee works as part of the service delivery team that is aligned to one customer. They will have a focus on the following :

• Deliver services that meet SLA (Service Level Agreement) : Respond to any tickets, emails, or received phone calls by clients within 30 min.
• Serve as primary point of contact for all equipment database integrity
• Preparing operational reports for monthly billing and operational reviews, quarterly business reviews
• Support the achievement of productivity improvements.
• Contribute to service transformation and business growth and further profitable service revenue.
• Carry out onsite preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.

Primary responsibilities include :

Skills and qualifications required :

It is important that our Associate does these four things well :

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion : https : / / www.xerox.com / en-us / jobs / diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.