Network Support I

ComtechStoughton, MA, US

11 days ago

Job type

Full-time

Job description

Title : Network Support I

Department : Ops Engineering

Revision Date : 4 / 3 / 2025

FLSA : Non-Exempt

Location : Stoughton, MA

Level : S1

Rate of Pay : $36.00 - $46.00 / Hr USD

Company Overview

Responsibilities :

Monitor network elements for anomalies and reports / troubleshoots issues using network management software
Identify, triage, resolve or escalate incidents per defined processes
Monitor email for incidents and customer requests
Provide first-line technical support for customers
Notify customers about incident progress or status changes
Work with carriers, partners, PSAP’s and vendors as required
Maintain customer sensitive data per defined processes
Participation in and support of the Change Management process as required
This position would work a 12 hour shift for the Back half of the week. The normal hours would be 6 : 30am – 6 : 30pm Eastern Time, Thursday, Friday, Saturday, and every other Wednesday, or as needs of business require.

Requirements :

Superior Customer Service skills.

Ability to multitask and work well in a high pressure, fast paced team environment.

Intermediate level knowledge of Windows Office Suite.

Basic knowledge of Unix / Linux and the command line interface.

Attention to detail.

Must be able to grasp new concepts and complex business relationships.

Clear and Concise written and verbal communications.

Qualifications :

Knowledge of network management tools (HP Operations Manager, Network Node Manager) a plus.

Basic understanding of Telecommunications call flows and signaling is a plus.

Knowledge of 9-1-1 ecosystem is a plus.

Associate’s degree

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

Create a job alert for this search

Network Support • Stoughton, MA, US