Service Delinquency Reporting Specialist Sr.

The Service Delinquency Reporting Specialist prepares / submits monthly reporting for the Home Affordable Modification Program (HAMP), as well as delinquency reporting for GSEs, FHA's SFDMS, VA, USDA, and MI reporting for the company. This role assists in the review and population of required data in the applicable government entity reporting fields. The Specialists monitor results of all reporting entities; ensures correct data is reported, corrections are made as needed, and error codes are researched and resolved.

Responsibilites :

• Ensures SLA's are met
• Regularly meets with other servicing areas to ensure all root cause items are being addressed and departmental process are being adjusted to comply with regulations. (Default, Servicing Systems, Conversions / Deconversions, etc.)
• Reviews all Quarterly, Monthly and Weekly reports reviewed and received
• Provides departmental updates to client mangers, executive team members, RC managers and any other applicable parties
• Reviews all information obtained from task tracking, SharePoint logs and the e-Oscar system to identify root cause issues and procedural enhancements
• Attends webinars, online training and other compliance related meetings and use the information obtained to update procedures and communicate with management any needed changes
• Researches and responds to all escalated issues elevated to management
• Holds Quarterly subject matter expert (SME) training for CS representatives to ensure that all disputes that can be handled at first point of contact are handled appropriately
• Preforms SME training for other servicing areas upon request
• Obtains FCRA certification though the Consumer Data Industry Association
• Provides mentoring and coaching
• Creates, implements and updates procedures
• Works with supervisors and Managers to meet with on a bi-weekly basis and provide feedback on monitoring and productivity
• Identifies violations of FCRA, RESPA, SCRA, GSE Servicing Guidelines, CFPB Regulations or any other regulatory guidelines and work with management to determine effect and system resolution
• Ensures all audit items received in the department are completed within the desired time frame
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications :