Specialist, Digital Systems

JOB DESCRIPTION

(Non-Management)

Job Title : Specialist, Digital Systems (Union) Status : Full-Time

Department : Information Technology Grade : 26

Date Prepared : 11 / 6 / 2025 FLSA Status : Exempt

SUMMARY

The Specialist, Digital Systems administers United Way digital solutions while providing strong internal and external customer support. Responsibilities include configuration and support of digital platforms, supporting departmental strategy and participation in implementation of donor and community engagement technologies. Additionally, this role configures and updates United Way Sharepoint intranet sites.

RESPONSIBILITIES

Include the following, but are not limited to :

DIGITAL FUNDRAISING ADMINISTRATION

Manage a portfolio of customer fundraising websites. Use content management systems (CMS) to configure and optimize sites. Includes preparing employee data files for import, reviewing settings for accuracy, generating fundraising reports, and customer support. Update and support off-season campaigns and support customers year-round.

Provide strong customer support and relationship building with workplace fundraising ambassadors. Includes developing strategies to ensure an effective giving campaign with an emphasis on maximizing fundraising potential.

Lead donor help desk functions. Provide support to the donor phone and email staff, strategize and lead donor help line triage system, review call logs and make suggestions for changes to the Digital Services processes to improve the donor experience.

Provide direction and subject matter support to the Seasonal Specialist, Digital Systems.

Administration of digital fundraising systems used for cause giving and special event giving. Includes managing configuration requests, reporting and issue resolution with vendors.

Create and maintain lists of nonprofit agencies in multiple platforms to support donor agency search capabilities.

Collaborate with Volunteer Engagement team to configure and deploy volunteer opportunities on fundraising websites.

INTRANET ADMINISTRATION

Configure United Way's Microsoft SharePoint intranet, including updates to pages, lists and flows.

Collaborate with Business Analyst to improve usability and efficiency of Sharepoint intranet.

DIGITAL SYSTEMS IMPLEMENTATION & STRATEGY

Participate in research of new donor and community-facing systems and continued innovation of United Way's digital donor offerings.

Review process for system improvements and customer service enhancements. Seek innovative uses of the product suite to further the campaign efforts and communication of United Way's key initiatives agenda.

Participate in implementation and integration of new products, including leading projects to onboard new technology features or modules.

Collaborate with fundraising, marketing, and volunteer engagement teams to ensure digital solutions meet strategic goals and ensures positive end-user experiences

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION & EXPERIENCE REQUIREMENTS

Requires a bachelor's degree. Two to three years' experience in related application support, client relationship-building. Demonstrated customer service excellence is required. Will train but prior experience in online donation systems and SharePoint are a plus. Must have experience in Microsoft Excel. Prior demonstrated experience in implementing new technology or user experience (UX) a plus.

CORE COMPETENCIES

Mission-Focused. The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivation.

Relationship-Oriented. United Way professionals understand that people come before process and are astute in cultivating and managing relationships toward a common goal.

Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.

ADDITIONAL SKILLS & COMPETENCIES

Ability to learn a new online-based system.

Ability to work within a website content management system.

Ability to work with customers and make decisions based on the needs of the client and United Way.

Ability to act as a liaison between departments and prioritize conflicting deadlines.

Fast paced environment that includes online system configuration and using those systems to bolster fundraising for non-profits both locally and nationally. Candidate will be trained in how to use United Way's products as well as be a part of the team that builds the future of our online offerings.

LANGUAGE SKILLS

Ability to respond to common inquiries from customers. Ability to effectively present information to staff, management, public groups, and / or other constituents.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Strong ability to define problems, collect data, establish facts and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and reach, stoop and occasionally kneel.

Specific vision abilities required by this job include close vision requirements due to computer work.

Light to moderate lifting is required (such as loading paper into a paper tray).

Regular, predictable attendance is required; including additional overtime as business demands dictate.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (business office with computers, phone, printers, and light traffic).

Ability to work in a confined area.

Ability to sit at a computer terminal for an extended period of time.

AMERICANS WITH DISABILITIES

It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans with Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual's physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC's policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions, and privileges of employment.

EQUAL OPPORTUNITY EMPLOYER

It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic.? This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.?

BELONGING & INCLUSION STATEMENT : Belonging & Inclusion is a core value at United Way of?Greater Milwaukee & Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.

This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and / or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.