Sr. Construction Defect Claims Representative

Sr. Construction Defect Claims Representative

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in over 45 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!"

The Role You'll Play to Create Success

We are eager to announce a Sr. Construction Defect Claims Representative position filled with many exciting opportunities! This job contributes to the mission of FrankCrum by adjusting the most complex construction defect claims in the company's inventory and assisting in establishing the best and most cost-effective strategy for handling this claim type.

• Investigate, evaluates and brings to timely resolution an inventory of the most complex construction defect claims in the company's inventory of which most are litigated and may involve large projects in accordance with established claim handling standards and applicable state regulations and laws.
• Understand construction defect coverage issues and handles complex coverage issues related to sub-contractors, additional insured tenders by General Contractors and developers, Florida Chapter 558 process and issuing reservation of rights letters and denial of coverage letters
• Understand and interpret construction contracts and applies risk transfer when appropriate.
• Negotiate time on risk and the duty to defend and indemnify with liable insurers when appropriate.
• Manage litigation proactively and work well with defense counsel and insureds to reach optimal outcomes.
• Demonstrate a strong knowledge and utilization of resolution techniques such as high low agreements, proposals for settlement, offers of judgment to obtain optimal outcomes.
• Demonstrate an understanding of how to evaluate and respond timely to time limit demands, consumer complaints and Department of Insurance Complaints including Civil Remedy Notices often filed in construction defect claims.
• Demonstrate a strong knowledge of residential and commercial building construction, repair processes, and know how to review and analyze the accuracy of damage reports prepared by contractors, engineers, and appraisers in order to assess property damage and construction defects damages.
• Demonstrate strong negotiations skills in alternative dispute resolution forums such as mediations and assist in finding early resolutions in order to obtain optimal outcomes when appropriate.
• Demonstrate an understanding of reserving requirements and philosophies and is able to maintain appropriate reserves on all assigned claim files.
• Prepare reports detailing claim status, payments and reserves.
• Engage in timely and effective communication with the appropriate parties and document the claim file throughout the claim adjustment process which includes maintaining timely diaries on each claim.
• Effectively assist, train and mentor lessor skilled team members in conjunction with management.
• Assist managers with identifying trends and opportunities for improvement in processes and procedures and claim resolution to improve overall outcomes.
• Collaborate with other departments such underwriting on projects or as needed or perform other duties as assigned.

The Attributes We Seek

Our Competitive Benefits

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies : FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now! This job posting will remain open continuously and qualified applicants will be considered as applications are received. Pay Data As required by applicable state and / or local regulations the following pay data provides a reasonable estimate of the compensation range for this position at the time of posting. FrankCrum may ultimately pay more or less than the posted pay range due to many economic and individualized considerations. The pay offered to the selected candidate will be based on factors including, but not limited to qualifications, knowledge, licensure, skills, abilities, work experience, education, budget, training, employment trends, internal wage considerations, market dynamics, certifications, geographical location, assessments, and other business and organizational needs. The annualized pay range at the time of initial posting for this position is $80,000 - $100,000. These figures represent the annualized pay for both hourly and salaried types of positions and does not indicate employment is on a yearly basis nor remove the employee's employment at-will status.

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.