Strategy and Business Operations Director - United States

Strategy and Business Operations Director

We are seeking a strategic, execution-focused Director of Strategy and Business Operations to partner directly with the SVP of Global Services & Support. This role is a critical force multiplierresponsible for driving strategic planning, operational excellence, and cross-functional alignment across our global Services and Support organization. The ideal candidate combines strong business acumen, analytical depth, and operational discipline with the ability to navigate ambiguity, influence without authority, and deliver measurable impact at both the strategic and execution levels.

Key Responsibilities

Strategic Planning & Business Operations

• Lead the annual and quarterly business planning processes for the Global Services & Support organization.
• Partner with Finance, HR, and Strategy teams to develop budgets, headcount plans, KPIs, and performance scorecards.
• Track and report business performance against key metrics (utilization, margin, CSAT / NPS, backlog, etc.), surfacing insights and recommended actions.
• Drive operational reviews (QBRs / MBRs) and prepare executive-level materials for the CEO, CFO, and Board discussions.

Executive Partner to the SVP

Transformation & Strategic Initiatives

Data & Insights

Qualifications

10+ years of experience in management consulting, strategy, business operations, or chief of staff roles, ideally within a SaaS, cloud, or technology company. Strong understanding of professional services, customer success, and support business models. Exceptional executive communication and presentation skills; comfortable engaging at ELT and board levels. Proven ability to lead through influence and manage cross-functional initiatives. Highly analytical with advanced Excel / PowerPoint / data visualization skills. Experience managing business rhythms (OKRs, QBRs, forecasting, dashboards) and executive governance. Bachelor's degree required; MBA or advanced degree preferred. Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.