Senior IT Specialist

A company is looking for a Senior IT Specialist (Remote).

Key Responsibilities

Manage day-to-day operations of the Service Desk team and ensure timely resolution of IT-related incidents

Provide mentorship and support to Service Desk Technicians, ensuring adherence to best practices

Coordinate workload and manage complex technical issues, while developing strategies for improving customer service efficiency

Qualifications and Requirements

Bachelor of Science degree in Information Technology, Computer Science, or a related field

4+ years of relevant work experience in a Service Desk or IT support role

CompTIA A+ certification or an equivalent certification

Strong working knowledge of ITIL best practices and experience in incident and problem management

Familiarity with various IT related services and ticketing platforms