Job Description
Job Description
Job Summary
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Benefits
- Competitive Pay
- Medical, Vision, Dental
- 401(K) Retirement Plan
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Employee Discounts
Responsibilities
Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersQualifications
Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsRosen Automotive Group is an equal opportunity employer and prohibits discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.