Part-Time - Customer Retention Representative.

Category

Customer Service

Job Location

3700 S. Stonebridge Dr., McKinney, Texas

Tracking Code

15314

Position Type

Part-Time

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Customer Retention Representative? Globe Life is looking for an experienced Customer Retention Representative to join the team!

In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.

This is a remote / work from home position

What You Will Do

Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and / or place calls to current policyholders regarding coverage, premium due, as well as other policy information. Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.

What You Can Bring

• High school diploma or GED
• Customer service experience
• Excellent oral and written communication
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions and Microsoft Excel
• Ability to work under pressure and multi-task
• Excellent organization and time management skills
• Must be detail-oriented with the ability to analyze information and make logical conclusions
• Have a desire to learn and grow within the Company
• Must type 30 words per minute, pre-employment assessment required

How Globe Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life :

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.