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Account Manager

Account Manager

StartupTAPMesa, AZ, United States
10 days ago
Job type
  • Full-time
Job description

Role : Account Manager

Company : Confidential – SaaS / Live Events & Entertainment Industry

Location : Mesa, AZ (In-Office, Mon–Fri)

Compensation : $55,000–$75,000 base + uncapped commission

Note : Candidates must be located within commuting distance of the Mesa office

ABOUT THE COMPANY

A fast-growing SaaS company in the live events and entertainment space is seeking an Account Manager to join their high-performing team. This innovative platform is trusted by global brands, Fortune 500s, and leading sports organizations. The company has earned recognition for its rapid growth and outstanding workplace culture.

In this role, you’ll play a vital role in supporting enterprise and SMB customers to ensure they’re fully leveraging the platform to drive engagement and results. Reporting into the Revenue team, you’ll foster high levels of customer satisfaction, promote product adoption, and contribute to renewal and expansion opportunities.

RESPONSIBILITIES

  • Support the Revenue team on assigned accounts to ensure customer satisfaction and retention
  • Proactively analyze customer engagement and usage to drive adoption and reduce ticket waste
  • Deliver high-touch service through communication, reporting, and in-person engagement
  • Develop your skill set to support future expansion and upsell opportunities
  • Act as a trusted partner, delivering insights and guidance that help customers succeed

SKILLS & REQUIREMENTS

  • Bachelor's degree required
  • 2+ years in Account Management, Customer Success, or a similar client-facing role (SaaS experience a plus)
  • Strong interpersonal and communication skills, including presenting to executives
  • Experience in sports, entertainment, or hospitality is a plus
  • Familiarity with tools like CRM systems and JIRA
  • Highly organized and able to juggle multiple priorities in a fast-paced environment
  • Self-starter with a team-first attitude and high ethical standards

    • PERKS & BENEFITS

  • Competitive base salary : $55,000–$75,000 + bonus eligibility
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Unlimited PTO
  • Monthly happy hours, community volunteering, and team events
  • Quarterly live event perks
  • Recognized on the Inc. 5000 list six years in a row
  • 4.5 / 5 Glassdoor rating
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    Account Manager • Mesa, AZ, United States