Account Specialist

Description : Position Summary

The Account Specialist provides dedicated support to customer accounts by managing day-to-day needs, ensuring product and service quality, and delivering an exceptional customer experience. This role serves as the primary point of contact for customers, coordinating with internal teams to ensure accuracy, timeliness, and satisfaction in every interaction.

Key Responsibilities

• Serve as the main point of contact for assigned accounts, providing timely responses to inquiries and requests.
• Process customer orders with accuracy and ensure on-time delivery.
• Collaborate with internal teamsincluding Master Scheduling, R&D, Manufacturing, and Salesto meet customer requirements and resolve issues.
• Maintain detailed and accurate account records in the CRM system, including order history, pricing, and communications.
• Provide updates to customers regarding order status, product availability, and delivery schedules.
• Support sales forecasting and reporting by tracking account activity in CRM.
• Communicate customer feedback to internal teams to support continuous improvement in products and services.
• Ensure customer issues or concerns are addressed quickly, professionally, and with long-term solutions in mind.
• Develop and maintain a deep understanding of company products and services to effectively assist customers.
• Participate in team meetings and training to stay current on company processes, product knowledge, and industry trends.
• Proactively manage house accounts with consistent customer communication.
• Perform other duties as assigned.

Skills, Knowledge, and Abilities

Cultural Traits

Education & Experience

Requirements :

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