Senior Account Manager

Job Description

This is a remote position.

Position : Senior Account Manager

Location : New York, NY (Hybrid – 3 days / week onsite)

Company : Symbiotic Services (on behalf of a growing SaaS technology company)

About the Role

Symbiotic Services is seeking a strategic and results-oriented Senior Account Manager for a fast-growing technology client transforming the resident experience in the multifamily housing sector. In this role, you’ll manage a portfolio of enterprise clients, drive retention and expansion efforts, and serve as a trusted advisor to stakeholders across all levels.

This is a high-impact, relationship-driven role that blends client success with commercial growth strategy. You’ll collaborate closely with Customer Success, Product, and Implementation teams to deliver long-term value.

Key Responsibilities

• Manage a portfolio of enterprise accounts with accountability for net revenue retention and expansion.
• Build and deepen multithreaded relationships across operational and executive stakeholders.
• Use consultative selling to identify new opportunities, promote features, and align solutions with client goals.
• Develop Account Development Plans tracking usage, satisfaction, and growth strategies.
• Partner with internal teams to ensure seamless execution, adoption, and customer success.
• Lead executive business reviews and strategic sessions to showcase outcomes and value.
• Oversee renewals, contract terms, and billing alignment to drive customer lifetime value.

Qualifications

Preferred Experience

Compensation & Perks