Customer Success Manager

Solving and Escalation Management : Anticipates and communicates at-risk customers, implementing action plans to address potential challenges.Acts as a central point of contact for customer escalations, collaborating with cross-functional teams to resolve issues effectively.Cross-Functional Collaboration : Works with internal SMEs, including Accounting, Sales, and Product teams, to fulfill customer needs and support account growth.Facilitates alignment between customer requests and product development roadmaps.Performance Tracking and Reporting : Provides results-oriented follow-ups and proactive updates on customer issues, escalations, and outcomes.Tracks and communicates account health metrics and customer progress toward strategic goals.Skills and Requirements : Education and Experience : Bachelor's degree in a relevant field.5+ years of proven success in a customer success or account management role, preferably within a technology

Aptitude : Familiarity with CRM systems and spreadsheets; experience with quality management systems, or medical device-related technologies is preferred.Skills and Competencies : Outstanding communication skills, including the ability to craft and deliver engaging presentations, written reports, and verbal updates to diverse audiences.Strong problem-solving, organizational, and multitasking abilities.Fanatical commitment to customer service, data security, and business quality.Ability to thrive in a fast-paced, dynamic environment with rapidly shifting priorities.Collaboration and Influence : Demonstrated ability to lead and collaborate cross-functionally, navigating organizational complexity to drive outcomes.Expertise in negotiating and closing complex deals at the executive level.Travel Commitment : Willingness to travel up to 10% for internal meetings and training.Benefits you'll enjoy : Supportive teammates and co-workers who care deeply about our missionFlexible Paid Time Off Home Office reimbursement stipend upon hire ($800)Multiple Health insurance options 401k (with company match) Equity Program Eligibility (based on role and / or tenure)Three months of paid maternity leaveCompany-paid Life InsuranceDisability insuranceThis role will ideally be located within a commutable distance of Indianapolis, Atlanta, Chicago, OR Boston areas. On Target Earnings are up to $105,000. Compensation is determined by factors such as, but not limited to, experience, education, skills, and geographic location. You will also be eligible to earn commissions subject to commission plans and policies that may be in effect occasionally.Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you need assistance or accommodations to submit your application for this position, please email .