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Support Services Specialist

Support Services Specialist

GetixHealthHouston, Texas, US
12 days ago
Job type
  • Full-time
Job description

The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!

Position responsibilities :

  • Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
  • Submit insurance billing requests to the client.
  • Update accounts with information received from the client and GetixHealth offices.
  • Process itemized statements requested by patients, insurances and attorneys.
  • Process correspondence sent to our office by the patients, insurances and attorneys.
  • Facilitate adjustments and cash transfer request.
  • Follow up on disputed accounts to check for resolution.
  • Facilitate missing payment research with the Vendor.
  • Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
  • Proficient in Excel and Microsoft word.

Pay rate : $17-19 eligible for quarterly bonus

Education and Experience :

  • High school diploma or college degree from an accredited college or university.
  • 2-3 years of experience in a healthcare back-office function or customer care function.

    • Work environment / physical requirements :

  • Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
  • Must be able to sit for extended periods of time.

    • Benefits and Incentives :

  • Comprehensive Health Coverage : Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
  • Life and Disability Insurance : Basic life / AD&D, short-term, and long-term disability coverage provided, with options for voluntary life / AD&D.
  • k) Retirement Savings Plan : Eligible to participate in the company’s (k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
  • Paid Time Off (PTO) : Accrue Paid Time Off starting on your first day of employment.
  • Flexibility in Benefits : The company reserves the right to amend, modify, or terminate any benefits programs as needed.

    • GetixHealth is an equal employment opportunity employer.

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    Service Support Specialist • Houston, Texas, US