Call Center Representative- Boston Logan Airport

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the airport Call Center. The responsibilities include providing a high level of customer service by assisting both internal and external customers, supporting their branch and rental needs. This specific position will be working in the Call Center, communicating primarily through email. The CXR will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self motivated and supports diversity and contributes to an inclusive work environment.

The pay for this position starts at $19.00 / hour.

This position is located at Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.

We offer : Paid time off

Consistent full time 40 hour per week schedule

Employee discount

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Schedule Available is :

• Sunday- Thursday : 12 : 00pm-9 : 00pm

Responsibilities

Answer incoming customer inquiries via email for all three brands (Enterprise, National, and Alamo)

Responsible for logging and organizing items in the Lost and Found

Provide daily follow up with QSPs.

Responsible for working with customers with overdue rentals.

Provide assistance with Incomplete Rentals and Returns

Perform miscellaneous and backup duties job-related duties as assigned.

Seek to improve job performance through self-assessment, skill development, training and goal setting.

Maintain a regular and reliable level of attendance and punctuality.

Equal Opportunity Employer / Disability / Veterans

Qualifications

Must be at least 18 years of age

Must have a High School Diploma or GED

Must currently have a valid US driver's license

Must have no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must have at least 6 months of prior customer service experience

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Enterprise Mobility / Enterprise Rent-A-Car / Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.