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Training Vitamin Specialist

Training Vitamin Specialist

ProCaps LabsHenderson, NV, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

What You'll Do

As the TRAINING VITAMIN SPECIALIST , you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.

OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier / position within 2 years of employment, this tier will also incorporate Omni channel interactions as part of the associates day to day responsibility
  • Educate customers on ingredients, features, benefits and use of company products
  • Document customer inquiries and actions on tracking system and / or by completing logs
  • Maintain confidentiality and sensitivity in all aspects of internal and external contacts
  • Manage steady volume of calls on a daily basis and prioritize follow-through
  • May generate written correspondence and process document requests
  • Assist in identifying issues and trends to improve overall customer service and productivity
  • Identify errors promptly and determine what corrective steps may be taken to resolve errors
  • Responsible for all actions / responsibilities as described in company controlled documentation for this position
  • Consistently creates opportunities to promote interest in ProCaps products and services
  • Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
  • Perform other duties and responsibilities, as assigned

Work Environment

  • Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment
  • We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
  • Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
  • We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.
  • Duties are performed primarily in a smoke-free environment

    • Requirements

    What You Bring

  • High school diploma or GED required
  • Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
  • Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
  • Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
  • Ability to make decisions and exercise good judgment in a fast-paced structured environment
  • The ability to comfortably apply consultative sales techniques
  • Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
  • Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and / or exceed established Call Center metrics.
  • Must be a motivated self-starter who thrives in a team-oriented environment
  • A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
  • Ability to successfully complete ongoing training requirements
  • Flexibility to work between the hours of 6 : 00am and 6 : 00pm and including at least one weekend day shift
  • Must be willing to work overtime or on weekends, as the workload demands

    • Benefits

    What We Offer

    ProCaps Laboratories provides :

  • A competitive starting rate of $22 / hr
  • Excellent Medical, Dental & Vision Insurance $0
  • when you qualify for the Wellness Program!
  • Paid Time Off, Eight (8) Company Holidays
  • 401k with 4.5% match
  • 100% Company Life Coverage
  • 100% Short Term Disability Coverage
  • Gym Membership Fee Reimbursement
  • Vitamin Allowance + Discounts
  • Company-Funded HS ($1,600 / year)
  • Cash Reward Employee Referral Program
  • Pet Insurance
  • Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!
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    Training Vitamin Specialist • Henderson, NV, US