Mobile Device Deployment and Support Analyst

Mobile Device Deployment and Support Analyst

Boston, MA(Hybrid)

Long term contract

Client seeking a highly motivated and flexible Mobile Device Deployment and Support Analyst to coordinate and support the smooth, large-scale rollout of new enterprise tablets (primarily iOS / Apple) to end users across the organization. This role is critical to ensure all operational staff are successfully equipped and trained on their new mobile devices. This role requires the ability to work independently when required, across the MBTA system, while functioning as a key member of the deployment team.

The MBTA is one of the largest public transit systems in the United States, operating across a broad geographic area in the greater Boston region. Our service area includes subway, bus, commuter rail, and ferry operations, which rely heavily on robust and reliable communications for daily operation and public safety. This role will require the ability to travel throughout the MBTA system for physical inventory or other needs.

Principal Duties and Responsibilities

The primary focus is hands-on support, deployment assistance, and troubleshooting during and immediately following the enterprise rollout.

Deployment and Provisioning

• Assist with the large-scale rollout and deployment of new iOS (Apple) and Android tablets to a large group of end-users across the public transportation system.
• Support device configuration and security compliance using a Mobile Device Management (MDM) platform, specifically Microsoft Intune.
• Coordinate initial device setup, including the activation of Telecommunication (Telecommunication) eSIMs and configuring cellular data access.
• Ensure all end-users successfully log in with their Active Directory (A / D) credentials and properly enable two-factor identification for security compliance.

End-User Support and Training

Troubleshooting and System Maintenance

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