Head of Operations

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Base pay range

250,000.00 / yr - $350,000.00 / yr

The role requires transaction banking and cross-border payments , including FX and wholesale banknote services , to build and scale a U.S.-regulated bank's operational infrastructure. The ideal candidate will have a track record in regulatory compliance, operational control, and running scalable banking operations

This is an exciting time to join the bank as it's scaling rapidly, leveraging a unique position in the global financial system, and delivering strong performance-all while investing for the future

Description

The Head of Operations will be responsible for designing and executing the operational foundation of a newly launched U.S. bank with a core focus on transaction banking, wholesale banknote distribution, and FX payment services

In the 'build the bank' phase , this role will lead the development of all operational strategies, policies, and procedures to support cross-border payment infrastructure, onboarding processes for financial institution clients, and end-to-end back-office operations.

The Head of Operations will oversee the selection and implementation of banking systems, ensure all workflows and vendor relationships meet U.S. regulatory and Federal Reserve standards, and work closely with risk and compliance to establish a robust control environment.

Once the bank is operational, the 'run the bank' phase will involve full ownership of day-to-day operations, including real-time transaction processing, cash settlement, reconciliation, client servicing, and operational scalability across FX and banknote payment services.

This includes managing 1st line operational risk controls, third-party risk management (TPRM), and service-level agreements with intragroup and external partners.

The Head of Operations will also collaborate closely with the CTO to deliver secure, scalable tech solutions, introduce automation and straight-through processing, and ensure operational readiness to support institutional-grade payments. Additional responsibilities include building and mentoring a high-performing team, defining KPIs to measure operational efficiency and service delivery, and participating in long-term strategic planning to support the bank's growth in the global payments ecosystem.

Profile

This hands-on leadership role in Stamford, CT (hybrid, 3 days in-office) presents a rare opportunity to build and run a bank centered on payments and transaction banking

The ideal candidate will have priot experience as a Head of Operations at a Bank, bringing deep experience in banking op erations , with a strong track record in cross-border payments, FX settlement, and transaction processing

They should be comfortable operating in regulated financial environments , with a solid grasp of compliance, risk controls, and technology integration to support secure, scalable transaction banking infrastructure.

Familiarity with Connecticut state regulations and the Federal Reserve System is a strong asset.

This role requires a strategic yet hands-on leader who can drive operational excellence while building and mentoring high-performing teams.

Ability to work in Stamford CT

The role requires transaction banking and cross-border payments , including FX and wholesale banknote services , to build and scale a U.S.-regulated bank's operational infrastructure. The ideal candidate will have a track record in regulatory compliance, operational control, and running scalable banking operations

Client Details

This is an exciting time to join the bank as it's scaling rapidly, leveraging a unique position in the global financial system, and delivering strong performance-all while investing for the future

Description

The Head of Operations will be responsible for designing and executing the operational foundation of a newly launched U.S. bank with a core focus on transaction banking, wholesale banknote distribution, and FX payment services

In the 'build the bank' phase , this role will lead the development of all operational strategies, policies, and procedures to support cross-border payment infrastructure, onboarding processes for financial institution clients, and end-to-end back-office operations.

The Head of Operations will oversee the selection and implementation of banking systems, ensure all workflows and vendor relationships meet U.S. regulatory and Federal Reserve standards, and work closely with risk and compliance to establish a robust control environment.

Once the bank is operational, the 'run the bank' phase will involve full ownership of day-to-day operations, including real-time transaction processing, cash settlement, reconciliation, client servicing, and operational scalability across FX and banknote payment services.

This includes managing 1st line operational risk controls, third-party risk management (TPRM), and service-level agreements with intragroup and external partners.

The Head of Operations will also collaborate closely with the CTO to deliver secure, scalable tech solutions, introduce automation and straight-through processing, and ensure operational readiness to support institutional-grade payments. Additional responsibilities include building and mentoring a high-performing team, defining KPIs to measure operational efficiency and service delivery, and participating in long-term strategic planning to support the bank's growth in the global payments ecosystem.

Profile

This hands-on leadership role in Stamford, CT (hybrid, 3 days in-office) presents a rare opportunity to build and run a bank centered on payments and transaction banking

The ideal candidate will have priot experience as a Head of Operations at a Bank, bringing deep experience in banking op erations , with a strong track record in cross-border payments, FX settlement, and transaction processing

They should be comfortable operating in regulated financial environments , with a solid grasp of compliance, risk controls, and technology integration to support secure, scalable transaction banking infrastructure.

Familiarity with Connecticut state regulations and the Federal Reserve System is a strong asset.

This role requires a strategic yet hands-on leader who can drive operational excellence while building and mentoring high-performing teams.

Ability to work in Stamford CT

Job Offer

This is a hands-on leadership role based in Stamford, CT, with a hybrid schedule (3 days in-office).

It offers a rare opportunity to build and shape a bank from the ground up, and then lead its operational success in a high-growth, globally connected environment.

Atttactive base and bonus

Entreprenurial role working with the highest calibre of professionals who are ambition, hard working and helping set up the bank in the US for future growth

Desired Skills and Experience

An exciting opportunity to join a well-capitalized, globally connected financial institution as it launches a newly chartered U.S. bank with a strategic focus on wholesale banknote and cross-border FX payment services. This senior role is ideal for an accomplished operations executive with deep experience in transaction banking, international payments, and operational control frameworks within regulated financial institutions.

The role will unfold in two distinct phases :

Phase 1 - Build the Bank

The successful candidate will lead the operational buildout from the ground up-establishing core systems, back-office functions, onboarding processes, third-party risk oversight, and regulatory compliance frameworks. This includes standing up operational infrastructure to meet Connecticut state banking requirements and Federal Reserve standards, with a particular focus on FX, cash logistics, and large-value international payments. Experience standing up or materially transforming operations in a regulated bank is highly desirable.

Phase 2 - Run the Bank

Once operational, the role transitions to full accountability for the day-to-day running of the bank's operations, including transaction processing, service delivery, client onboarding, and control frameworks across FX payments and physical cash (banknote) services. The candidate will be responsible for optimizing workflows, managing performance through KPIs, maintaining high standards in client service and SLAs, and supporting future growth through scalable, compliant processes.

Regulatory Compliance & Risk

The Head of Operations will serve as first-line accountability for operational risk and control, overseeing SOPs, third-party / vendor management, and partnering closely with risk and compliance leads. Strong familiarity with BSA / AML, TPRM, and outsourcing governance is critical, as is the ability to maintain close working relationships with regulators and internal auditors.

Technology & Innovation

In partnership with the Group CTO, this role will help deploy secure, modern operational technology platforms. A background in leveraging technology for transaction banking, international payments, or treasury services is highly advantageous.

Candidate Profile :

We're seeking a hands-on, strategic leader with :

Proven leadership in transaction banking or payments operations, ideally including cross-border FX, treasury, or banknote services.

Experience launching or transforming operations in a regulated banking environment (U.S. experience essential).

Strong track record in scaling operations, building high-performing teams, and implementing operational risk and compliance frameworks.

Deep familiarity with U.S. banking regulations, Federal Reserve operational standards, and TPRM.

This is a high-impact, high-visibility role within a mission-driven, growing international business. Ideal for a leader who thrives in build-and-run environments and wants to shape the operational backbone of a modern wholesale bank.

Page Group USA is acting as an Employment Agency in relation to this vacancy.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Accounting / Auditing and Finance

Industries

Banking, Capital Markets, and Financial Services

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