Resort Operations Admin Assistant

Spa Receptionist

Essential Duties And Responsibilities + Greet guests and direct them to the appropriate areas, ensure they feel welcome + Notify staff when their appointments arrive + Answer phone calls, respond to emails and voicemails, and assist with general inquiries in a friendly and professional manner. + Schedule appointments and manage the booking system using spa software, ensuring an organized and efficient flow of services. + Handle incoming calls, answer questions regarding the property, and spa offerings + Promote services offered and retail products + Process cash, credit / debit card and comp transactions for services and retail products accurately track cash and credit / debit gratuity. + Maintain cleanliness and organization in all areas of the spa, including, relaxation lounge, locker rooms, treatment rooms, and retail areas + Assist with laundry duties, ensuring fresh linens and towels are available for guest services. + Perform general clerical duties such as maintain files and process mail + Assist with processing payroll, including tracking tips and commissions for spa staff. + Ensure all payroll, tips, and commission data is accurately entered and documented. + Help maintain financial records related to payroll and tips distribution. + Monitor inventory levels for retail products and spa supplies, ensuring items are well-stocked. Place orders for new products and track deliveries to maintain adequate supply levels. + Perform regular inventory checks and update records to maintain accuracy. + Accurately input guest services, preferences, and appointments into the spa management software. + Keep spa service offerings up to date in the spa software, including adding new services or making changes to existing ones. + Ensure accurate descriptions, pricing, and availability of services in the spa management system, website, and brochure. Knowledge And Certification, Skills And Abilities Required Knowledge and Certification : + 1- year previous experience in an office setting preferably in a spa / salon setting Preferred Knowledge and Certification : + 1- year scheduling experience Required Skills : + Accurate and detail-oriented + Highly organized and ability to adapt quickly to changing priorities + Strong computer skills Microsoft Office (Word, Excel and Outlook) + Excellent written, verbal and interpersonal communication skills Required Abilities : + Ability to work fast and efficiently + Ability to follow established dress code policies and practice good personal hygiene + Ability to interact with guests, coworkers and management in a professional and courteous manner + Ability to enthusiastically and professionally sell spa products and services + Ability to speak in a clear, concise and pleasant voice + Ability to answer a multi-line phone system in a professional and courteous manner Physical Demands + Must be able to walk, stand or sit for long periods throughout the day + Must have a good sense of balance, and be able to bend and kneel and stoop + Must be able to reach and twist occasionally + Must be able to push, pull and grasp objects occasionally + Must have the ability to independently lift up to 25+ pounds occasionally + Must be able to perform repetitive hand and wrist motions + Must have good eye hand coordination Working Environment + Work is performed in the spa, which includes chemicals, aroma therapy scents and nail products; may require going on the gaming, which has flashing lights, frequent loud noises and cigarette smoke + Must be able to work in cramped, tight quarters + Must be willing to work a flexible schedule including all shifts, weekends and holidays + Extensive computer use + Occasionally must deal with angry or hostile individuals + High volume direct public contact Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.