Head of Hospitality & Operations

Job Title : Manager Operations - Cold Food

Work Location Type : On-Site

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

LSG Sky Chefs is seeking a hands-on, people-first Operations Manager to lead our Cold Food Department — a vital part of our high-volume catering operation. In this role, you will leading a team of supervisors and frontline employees across multiple shifts in a fast-paced, production-driven environment. Your leadership will ensure food safety, efficiency, and service excellence while managing labor budgets, performance, and compliance standards. Ensure on-time and accurate production in the preparation of food / equipment and catering of flights

Lead daily operations in the Cold Food production area, overseeing 4 supervisors and their teams per shift

Drive productivity, scheduling, food safety, and quality to meet airline customer expectations and regulatory compliance (FDA, HACCP, GQS)

Monitor department KPIs and performance metrics, ensuring production accuracy and on-time flight catering

Partner with internal teams (Procurement, HR, Quality, Safety) to align staffing, inventory, and production schedules

Investigate and resolve quality or customer service issues with corrective actions and process improvements

Actively participate in daily operations briefings to align priorities and communicate department performance

Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations

Investigate customer quality issues, develop and implement corrective actions

Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Bachelor’s degree or equivalent experience

~5+ years of leadership experience in high-volume food production, manufacturing, or cold kitchen operations

~ Proven success managing hourly workforce in a union or similar structured environment

~ Strong knowledge of HACCP, food safety, and FDA requirements

~ Demonstrated ability to lead through influence, inspire high performance, and manage change

~ Proficient in Microsoft Office and production planning systems

Financial & Labor Oversight

Manage labor budgets, cost control, and resource deployment for efficient shift coverage

Track labor and material costs; analyze variances and recommend adjustments to optimize departmental performance

Support the development of the annual business plan and department budget

Motivate, coach, and develop a diverse team in a high-paced, team-oriented kitchen environment

Provide real-time feedback, drive employee accountability, and support career growth through mentoring and development planning

Champion safety culture and employee engagement initiatives across all shifts

Support implementation of lean manufacturing, continuous improvement, and performance management tools

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.