CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Position Title : Customer Service Representative

Department : Operations

Location : Green Bay, WI

Reports To : Terminal Manager

Principal Responsibilities :

• Schedule, enter, and communicate all customer delivery appointments.
• Update corporate customer service on any late deliveries and detentions.
• Solicite freight from the assigned geographical region and assigned customer base.
• Manage loads to ensure equipment and drivers are fully utilized.
• Communicate service issues to your assigned customers in your designated area.
• Update daily check call based on shippers requirements.
• Check destinations, load capabilities, arrival times, driver capabilities and potential.
• Optimize trailer pool utilization and trailer locations.
• Communicate with customers regarding needs and with sales for opportunities.
• Additional duties as assigned.

Qualifications :

Education : High School Diploma or GED required.

The applicant who fills this position will be eligible for the following compensation and benefits :

The company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. EOE / Vets / Disability