Solution Architect, CSM

What you get to do in this role :

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the ServiceNow Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AIfirst implementation and adoption experience for ServiceNows customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As a ServiceNow (Product) Solution Architect you will work with the product BU and client delivery teams to design productize and pilot Agentic AIfirst setup and implementation experiences establishing a standardized setup process and unifying admin workflows behind a single front door that guides customers from dayone sandbox through nextbest actions to measurable value. Youll drive early pilots across ServiceNows core product families partner tightly with Platform and Product BU product management and engineering and collaborate with strategic partners and early adopters. Your North Star : dramatically compress timetofirst-meaningfuluse accelerate adoption and deliver a consistently excellent AIenabled implementation journey that reduces deployment friction enhances customer experience and improves renewal outcomes.

Responsibilities :

• Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNows AI-first implementation agents and adoption to dramatically reduce time-to-first-use.
• Collaborate with cross-functional teams including platform and product management and engineering Global Partners & Channels Impact Expert Services to prioritize design productize and pilot ServiceNows AI-first implementation and adoption capabilities.
• Stay up-to-date with industry trends and emerging technologies in the field of GenAI and AI Agents and apply this knowledge to continuously improve and evolve ServiceNows implementation & adoption offerings
• Contribute to thought leadership and point-of-view documents white papers knowledge base articles reference architectures and other documentation to make information about ServiceNows AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization customers and partners
• Assist the Enablement team and Partner team with Enablement and Training material to see through the success of this Autonomous Implementation effort.
• Design and validate productspecific agents (e.g. ITSMCore guided setup CSM case mapping HRSD onboarding) with BU teams.
• Codrive pilots with ServiceNows early adopter customers (enterprise clients and Systems Integrators).

Qualifications :

To be successful in this role you must have :

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Business Process,VMware,Cloud,HTML5,Windows,Project managements,AWS,Infrastructure,Web Services,JQuery,Java,Computer Engineering,Solutions design,Technical Solutions,Analytics

Experience : years

Vacancy : 1