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IT Support Tech - Dallas, TX

IT Support Tech - Dallas, TX

Bruckner TruckDallas, Texas, United States
24 days ago
Job type
  • Full-time
Job description

Under the direction of the Corporate IT Manager, the IT Support Tech maintains all computer systems, network, telephony, software and other related equipment. He / she is responsible for the smooth and efficient operation of IT infrastructure and resolution of any problems / issues that arise.

ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES

Operations

  • Install, configure, upgrade, maintain, and support the various systems and DMS.
  • Troubleshoot issues relating to hardware, software, telephony, network and mobility devices to resolution.
  • Manage user accounts and required access including but not limited to Active Directory, telephony, Accounting systems, network, OEM software, etc.
  • Maintains, directs, and records changes / installation of network equipment as required.
  • Maintains all inventory / documentation of IT equipment and services.
  • Provide training to new hires and continuing education to current employees on all applicable systems.
  • Communicate with all parties involved in the IT support process to ensure timely claims / ticket turnaround and resolution to any outstanding issues for all internal employees.

Reporting

  • Obtain and analyze information to determine, recommend, and plan implementation of modifications to existing equipment to improve efficiency of IT systems.
  • Understand and utilize role specific reporting systems for report generation, distribution and analysis as required by the IT Director.

    • POSITION REQUIREMENTS

    Education & Experience

  • High School diploma.
  • Bachelor’s degree in the field of computer science or 2 years equivalent work experience preferred.
  • Industry certifications are a plus. This can include CompTIA A+, CompTIA N+, and MCSA.
  • Strong customer service skills.
  • Ability to effectively communicate with both oral and written skills to a diverse audience.
  • Proficiency in Microsoft Windows OS and Microsoft applications.
  • IT hardware knowledge and with the ability to repair / replace components.
  • Knowledge of server infrastructure and Active Directory.
  • Fundamental knowledge of networking. Including common WAN / LAN configurations.

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    It Support • Dallas, Texas, United States