Senior Director of People Operations

Senior Director of People Operations

Senior Director of People Operations

Reports to : Chief of Staff

Classification : Full-time, permanent

FLSA Status : Exempt

Pay Type : Salaried

Job Summary : The Director of People Operations serves as a strategic leader for Saxbys' human capital initiatives, overseeing both People Operations and Recruiting functions. This role drives the development and implementation of comprehensive talent strategies that align with Saxbys Mission and Core Values while ensuring operational excellence across Saxbys' current and projected footprint. This role oversees all aspects of the team member lifecycle, from recruitment to offboarding, while ensuring policies and practices create an engaging, compliant, and values-driven workplace culture and support our growth in both cafe operations and higher education partnerships.

What You Will Own

• People Strategy : Develop and implement comprehensive people strategies that support Saxbys' business objectives, culture, and growth plans in partnership with the Executive team. Translate organizational goals into actionable people initiatives that drive engagement, retention, and performance.
• Compliance & Policy Development : Ensure compliance with employment laws and regulations across Saxbys' footprint. Stay current on legislative changes and implement policies and procedures to maintain compliance while supporting operational needs.
• Performance Management : Design and oversee performance management systems that align with Saxbys' values and business objectives, ensuring fair and consistent evaluation processes across the organization. Implement frameworks that identify, develop, and retain top talent throughout the organization.
• People Operations : Lead the People Operations team in delivering excellent service in onboarding, offboarding, benefits administration, team member relations, and systems management. Create and maintain scalable processes that foster positive team member relations, addressing concerns promptly and effectively while promoting a culture of open communication and trust.
• Talent Acquisition : Provide strategic oversight of recruiting operations for both HQ and cafe teams, ensuring the Director of Recruiting and their team execute effective strategies - with particular focus on campus recruiting initiatives that support our Experiential Learning Platform. Ensure recruiting processes are efficient, effective, and aligned with Saxbys values and culture.
• Culture & Engagement : Lead initiatives that strengthen company culture, improve team member satisfaction, and increase engagement, ensuring Saxbys' values are lived throughout the organization. Analyze survey data to identify trends and opportunities, and partner with leadership to implement action plans.

Who You Will Support

This position will supervise the People Operations team, including the Generalist and Coordinator, and the Recruiting team, including the Director of Recruiting and Campus Recruiters, with potential for team growth as the organization expands.

What Success Looks Like

Where You Excel

What You Have Done

What is Required