Client Service CoordinatorBanfield Pet Hospital • Renton, WA, US
Client Service Coordinator
Banfield Pet Hospital • Renton, WA, US
30+ days ago
Job type
- Full-time
Job descriptionQuality The consumer is our boss, quality is our work, and value for money is our goal. Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency We use resources to the full, waste nothing and do only what we can do best. Freedom We need freedom to shape our future; we need profit to remain free. Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility Is open to changing situations and opportunities and is willing to perform all asks assigned. Independence Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances. High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year of related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Pay Range for this role is $17.70-$22.62 / hour. Comprehensive Medical, Dental, and Vision Insurance : Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth) : Invest in your future and enjoy a generous company match to help you build a secure financial future. Best-in-Class Student Debt Relief Program (for Full-Time DVMs) : At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays : Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays. Top-Tier Mental Health and Wellbeing Resources : Your
Client Service Coordinator - WA
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Essential Responsibilities and Tasks
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
The Five Principles
Hiring Qualifications / Competencies Leadership
Functional
Capabilities and Experience (Can Do)
Attitudes (Will Do)
Special Working Conditions
Experience, Education and / or Training
Compensation & Benefits
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.
Check out some of our "Meow-velous" benefits :
Create a job alert for this search
Client Service Coordinator • Renton, WA, US
Related jobs
Client Service Specialist (Teller).At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive.We are dedicated t...Show more
Client Service Manager Opportunity.Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team.
Join a family of diverse minds, un...Show more
Web & Print Support Coordinator.MarCom Customer Service Center.Until a sufficient number of qualified applicants has been identified.
Full-time; Monday-Friday 8am-5pm.Limited hybrid schedule may be ...Show more
By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We invite you to grow your c...Show more
Focus Partners Wealth is seeking a Client Service Specialist to join our team! The Client Service Specialist demonstrates a passion to serve and strives to provide exceptional service and exceed cl...Show more
Service Coordinator Opportunity with McKinstry.Build the future, spark innovation and align your career with purpose.McKinstry is innovating the waste and climate harm out of the built environment ...Show more
Northern Lights Advisors is a growing financial planning firm with offices located in Seattle WA.Client Service Associate to join our team.
We are seeking a Client Service Associate to assist in pro...Show more
Registered Client Service Associate.Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams o...Show more
A company is looking for a Customer Support Coordinator to provide exceptional service to its network of insurance agents.
Key Responsibilities Act as the main point of contact for insurance agent...Show more
Patterson Isn't Just A Place To Work, It's A Partner That Cares About Your Success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advanci...Show more
ESSENTIAL DUTIES AND RESPONSIBILITIES : .Collating backup documents to refund checks, stuffing envelopes, assuring all outgoing mail is picked up or dropped off daily.
Updating excel spreadsheet with ...Show more
The Client Services Specialist supports the Financial Advisor(s) in the prospecting, marketing, sales and service of investment products while consistently meeting a high level of service and clien...Show more
Oppenheimer) is a leading middle-market investment bank and full service broker-dealer.With roots tracing back to 1881 the Company is engaged in a broad range of activities in the financial service...Show more
Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years.We are dedicated to conducting our business in accordance with the highest standards of ...Show more
We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income.
You’ll explore proven side-hustle models, try them out, and find...Show more
Patterson isnt just a place to work its a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing a...Show more
Team" is not a slogan, it's how we operate, and it's ingrained in how we treat people.We believe we deliver better results to our "fans" through the strength of our team.
At Emerald Aire, we will no...Show more
The Sales Coordinator is responsible for planning, coordinating, directing and managing all day-to-day sales and client retention activities of the Franchise.
The coordinator will assist the Directo...Show more
Client Service Specialist - Float
Umpqua Bank • Kent, WA, US
Full-time
Last updated: 30+ days ago • Promoted
Client Service Manager II
Arthur J Gallagher & Co • Bellevue, WA, US
Full-time
Last updated: 26 days ago • Promoted
Web & Print Support Coordinator
Pacific Lutheran University • Tacoma, WA, United States
Full-time
Last updated: 5 days ago • Promoted
VP Client Services
Sedgwick • Seattle, WA, US
Full-time
Last updated: 11 days ago • Promoted
Client Service Specialist
Focus Financial Partners • Bellevue, WA, US
Full-time
Last updated: 10 days ago • Promoted
Service Coordinator
McKinstry • Seattle, WA, US
Full-time
Last updated: 30+ days ago • Promoted
Client Service Associate
RIA Recruiting • Seattle, Oregon, USA
Full-time
Last updated: 22 days ago • Promoted
Registered Client Service Associate
Morgan Stanley • Bellevue, WA, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Support Coordinator
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Service Coordinator
Seattle Staffing • Seattle, WA, US
Full-time
Last updated: 21 days ago • Promoted
Revenue Coordinator
Veterans Sourcing Group LLC • Federal Way, WA, United States
Full-time
Last updated: 10 days ago • Promoted
Client Services Specialist
First Technology Federal Credit Union • Bellevue, WA, US
Full-time
Last updated: 22 days ago
Registered Client Service Associate (Bellevue,WA)
Oppenheimer & Co. • Bellevue, Washington, USA
Full-time +1
Last updated: 20 days ago • Promoted
Client Associate
D.A. Davidson • Bellevue, WA, US
Full-time
Last updated: 30+ days ago • Promoted
Side Hustle Coordinator (Part-Time Remote)
Finance Buzz • Eatonville, Washington, US
Remote
Full-time +2
Last updated: 30+ days ago • Promoted
Service Coordinator
Patterson Dental Supply • Seattle, Oregon, USA
Full-time
Last updated: 4 days ago • Promoted
Service Coordinator
Emerald Aire, Inc. • Auburn, WA, USA
Full-time
Quick Apply
Last updated: 30+ days ago
Coordinator - Sales / Client Retention
Signal Security • Tukwila, WA, US
Full-time
Quick Apply
Last updated: 30+ days ago