MSP Level 3 Technician

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Summary :

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge excellent problem-solving abilities and a passion for delivering exceptional customer service in a dynamic IT environment.

Responsibilities :

• Technical Support : Provide advanced technical support for a variety of IT systems including servers networks and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
• Network Management : Design implement and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
• System Administration : Perform regular maintenance and upgrades on client systems including patch management backup and recovery and system monitoring. Ensure that all systems are secure up-to-date and compliant with industry standards.
• Client Interaction : Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
• Project Management : Lead and manage IT projects including system migrations network installations and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
• Documentation : Create and maintain detailed documentation for all client environments including network diagrams system configurations and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
• Training and Mentorship : Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
• Compliance : Ensure that all client systems comply with relevant regulations and industry standards including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
• Emergency Support : Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data including after-hours and weekend support as needed.

Knowledge Skills & Qualifications :

• Experience & Education : Minimum of 5 years in IT support including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelors degree in IT Computer Science or a related field is preferred with certifications such as CompTIA Network Security Microsoft Azure Administrator or CCNA as a plus.
• Technical Expertise : Proficiency in Windows and Linux server environments virtualization technologies (VMware Hyper-V) and cloud platforms (Azure AWS).
• Networking & Security : Strong knowledge of networking protocols firewalls VPNs and cybersecurity best practices. Experience with monitoring tools such as SolarWinds Auvik or similar.
• RMM & Ticketing Systems : Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
• Documentation & Process Management : Proficiency in documentation tools like Hudu IT Glue or SharePoint with experience in structured IT documentation and process standardization.
• Problem-Solving & Project Management : Strong analytical skills to diagnose and resolve complex technical issues with proven experience managing IT projects from inception to completion.
• Communication & Customer Service : Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
• Adaptability & Team Collaboration : Ability to work in a fast-paced evolving technology environment continuously learning and contributing to a collaborative team culture.

Work Environment

This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.

• Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.
• Collaborative and supportive team culture.
Benefits :
• 401(k)
• Comprehensive health dental and vision insurance plans
• Retirement savings plan with employer matching
• Generous paid time off and holiday schedule
• Professional development opportunities and reimbursement for certifications
• Flexible working hours and remote work options
• Supportive and collaborative work environment

Company Overview

We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problem-solving mindset and a passion for innovation youll thrive in our fast-paced ever-evolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.

Compensation : $33.50 - $43.25 per hour

Were Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

A TeamLogic IT Success Story - The Thomas Family

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.

Required Experience :

IC

Key Skills

Cluster,IT,B2C,Key Account,AutoCAD Drafting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 33 - 43