Talent.com
Alterations Customer Service Representative
Alterations Customer Service RepresentativeDavid's Bridal • Beach Haven, PA, US
Alterations Customer Service Representative

Alterations Customer Service Representative

David's Bridal • Beach Haven, PA, US
30+ days ago
Job type
  • Full-time
Job description

Best Job Ever!

Minimal weekday hours required (join for weekends only!)

Generous Team Member discount

$400 bonus for every referral hired with NO LIMIT

Competitive hourly pay rates & team bonus

Get Paid Early!

  • Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit. Join a company that dominates the products in their category 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happenapply today!

Alterations Customer Service Representative (CSR)

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers. S / he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and / or ensuring that items are ready for pickups. Essential Job Functions :

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered / steamed / pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s / he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.
  • Physical Demands :

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift / and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
  • Education & Credentials :

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system
  • Full Time Opportunity

    A comprehensive benefits package is available.

    Rewarding Environment and Competitive Pay

    Generous Team Member Discount After First Pay Period

    Dayforce Wallet Get Paid Early!

    Health / Dental / Vision Insurance

    401K Program

    Paid Vacation, Sick Days & Holidays

    Pet Benefits

    Love wins when love is for everyone! Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

    Disclaimer : The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted with a minimum and maximum rate. The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and / or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate

    Create a job alert for this search

    Customer Service Representative • Beach Haven, PA, US

    Related jobs
    Member Services Representative

    Member Services Representative

    Planet Fitness • Pottsville, PA, US
    Full-time
    Member Services Representative.The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness member...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Associate

    Customer Service Associate

    Walmart • Berwick, PA, USA
    Full-time
    Join the Walmart team as a Customer Service Associate and provide friendly and helpful service to our customers.As a CSA, you will handle transactions, answer customer questions, and ensure that th...Show more
    Last updated: 23 days ago • Promoted
    Work From Home

    Work From Home

    Remote Jobs • Cambra, PA, United States
    Remote
    Full-time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work from ...Show more
    Last updated: 20 days ago • Promoted
    Mobile X-Ray Technologist

    Mobile X-Ray Technologist

    Global Diagnostic Services, Inc. • Central PA, PA, US
    Full-time
    Quick Apply
    Tired of the typical hospital grind?.Join us for a refreshing schedule which caters to your lifestyle (Monday-Friday).Enjoy the perk of occasional days off during the week if there are no patients ...Show more
    Last updated: 30+ days ago
    Home Care Aide

    Home Care Aide

    Help at Home • BENTON, PA, US
    Full-time
    Help at Home is hiring TODAY in your community, and we are offering a •$1,000 sign-on bonus to join our team!.Start your career with the nation’s leading provider of in-home support to seniors and ...Show more
    Last updated: 30+ days ago
    Work From Home

    Work From Home

    Amazon • Laporte, PA, United States
    Remote
    Full-time
    Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...Show more
    Last updated: 24 days ago • Promoted
    Patient Services Representative

    Patient Services Representative

    Lehigh Valley Health Network • Pottsville, PA, US
    Full-time
    Career Opportunities At Lehigh Valley Health Network.Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience.Join the inspired, passio...Show more
    Last updated: 30+ days ago • Promoted
    Remote Mental Health Therapist

    Remote Mental Health Therapist

    SonderMind • Benton, PA, USA
    Remote
    Full-time
    SonderMind is a leading mental health care platform revolutionizing therapy services.We are seeking compassionate and highly skilled licensed mental health therapists to join our expanding network....Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border Protection • Benton, Pennsylvania, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Member Services Representative

    Member Services Representative

    Crunch Fitness • Beach Haven, PA, US
    Full-time
    Crunch Fitness Membership Sales Representative.Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more t...Show more
    Last updated: 30+ days ago • Promoted
    Senior Safety & Security Advisor

    Senior Safety & Security Advisor

    Pennsylvania Staffing • Lopez, PA, US
    Full-time
    Senior Safety & Security Advisor.Responsible for working with security team to provide a safe and secure living and working environment for students and staff. Conducts investigations of accidents a...Show more
    Last updated: 8 hours ago • Promoted • New!
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Bloomsburg, PA, USA
    Full-time
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...Show more
    Last updated: 23 days ago • Promoted