Data Support Technician

The Data Support Technician serves as a direct point of contact for most customer needs connected to the district's Student Information System (Skyward). This includes receiving and resolving customer requests via Phone, e-mail and internal ticket system, escalating issues to the Executive Director of Student Information Systems or outside vendor, providing training to all users and implementing all user / group security settings.

The Providence Public School District (PPSD) serves approximately 22,000 students (about the seating capacity of Madison Square Garden) attending our 37 schools. PPSD employs more than 3,200 professionals who work in and provide support to our schools, which include 20 elementary schools, 7 middle schools, 11 high schools, and 2 public district charter schools. Of our employees, about 2,000 are educators, and over 600 others directly support our schools' students and families.

Our schools are diverse learning communities. Approximately 68% of our students are Latinx, 15% Black, 7% White, 4% Asian, 5.5% Multi-racial and 1% Native American. Approximately 40% of students are multilingual, and about 16% receive special education services. Approximately 55% of students come from homes where English is not the primary language spoken. Our students and families speak more than 55 languages and hail from 91 countries of origin.

REPORTS TO : Executive Director of Student Information Systems

• Contingent upon funding

EDUCATION TRAINING AND EXPERIENCE :

MINIMUM QUALIFICATIONS STANDARDS :

Key Responsibilities

General duties :

Family / Parent Portal updating :

Gradebook module :

Attendance module :

Current / Future Scheduling module :

Discipline module :

Demographics module :

Label creation and processing :

Users and Security :