Field Training Support Specialist

Job Description

Job Description

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

Position Overview

Working closely with your district-level leadership team and training department, you’ll help ensure the success of our newest Design Consultants (DCs) by using your superior coaching acumen to assist our new DCs in solidifying and applying the knowledge of our products, processes, and resources they acquired during training. You’ll also support our veteran DCs with their on-going development via ride-alongs and sharing your expertise in team meetings. Your continued growth as a coach and mentor is supported through collaborative development opportunities, and we provide all the tools necessary for your own success as well.

What you'll do

• Provide support to new DCs on ride-alongs 5 days a week for first 3- 4 weeks of selling, and subsequently provide feedback / coaching to the DC that is specific and actionable
• Support new DCs success by reviewing training items and by coaching to opportunities that arise on appointments
• Assist new DCs with reviewing of client invoices to catch potential errors before order goes into production
• Verify accuracy of window measurements while on ride-alongs
• Provide the DSM with accurate, substantive, and timely written & verbal feedback including issues being seen in the field
• Help instill good habits in new DCs that will lead to their success : time management, following processes, responding in a timely manner to all email inquiries from Corporate Office, DSM and Customer Care
• Improve sales error occurrence and first time installation rates by researching and understanding causes of DC errors, coaching DCs, and providing feedback in team meetings
• Partner with installers to identify causes of measuring errors and assist with measuring workshops in coordination with the Training Department or Installed Services Department
• Present product related updates in team meetings as required by Training Department
• Help coordinate installer ride-alongs with new hires during training
• Live our Core Values of Integrity, One Team, Excellence, Superior Client Experience and Passion, to Delight our Customers

Who you are

What's in it for you?

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE / M / F / Vet / Disabled are encouraged to apply .

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