Operations Manager

Summary :

Through leadership and a customer focused mindset , create a team and balanced approach between sales and service. The Operations Manager will be responsible for fostering the teams sense of urgency in responding to our customer’s needs while providing trusted service in eliminating compressed air downtime.

Daily Responsibilities :

• Oversee daily operations of work order flow, tech utilization, invoicing, through interaction with Service Manager and Parts Manager to ensure all team members have what is needed to service customer.
• Builds enhances and supports process improvement of the delivery of service to our customers and supports development of service technicians knowledge and skill.
• Maintains daily communication with all team and other support staff that ensures follow-up and accurate information for customers.
• Fosters open and cohesive working relationships with sales team requests and service needs.
• Leads advanced quoting for customers with larger and more enhanced air systems.
• Oversight of warranty process and submission system.
• Oversee and coordinate inventory and workflow in storage facilities.
• Manage Rental team and rental process.
• Communicate with customers on AHE abilities and issues
• Liaison for issues between Gardner Denver and AHE.
• Confirm team working safely and following systems, conducting as needed meetings for communication updates and safety training.

Job Requirements :

Personal Characteristics :