Service Advisor

Job Description

Job Description

Are you a car fanatic with specialized knowledge in automotive technology and service work? We’re looking for a problem-solving automotive service advisor to join our busy auto repair facility! Our ideal candidate has great customer service skills and can tackle everything from fielding customer concerns and scheduling appointments for our service department to making accurate calls about vehicle warranty protections. If you thrive in a multifaceted work environment that has no shortage of foot traffic, apply today!

Compensation :

$50,000 - $90,000 + Commission

Responsibilities :

• Schedule appointments for service technicians
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Work with the dealership auto service porter to ensure vehicles are ready for customer pick-up
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records
• Greet customers and assess their vehicle service needs.
• Create accurate work orders, including detailed descriptions of customer concerns and required repairs.
• Utilize various resources, including local parts stores, wholesale distributors, online retailers, OEM dealerships, and salvage yards, to locate and procure parts.
• Obtain customer authorization for repairs.
• Communicate effectively with technicians to ensure the timely and accurate completion of work.
• Provide regular updates to customers on the status of their vehicles.
• Explain repairs and maintenance services to customers in a clear and understandable manner.
• Prepare and present repair estimates to customers.
• Process payments and close out work orders.
• Follow up with customers to ensure satisfaction with services.
• Meet or exceed sales and customer satisfaction goals.

Qualifications :

About Company

At JE Import, we take our work very seriously. We specialize in import and domestic service and repair, whether you drive a Civic or a Ferrari, we can treat your car to a whole host of performance upgrades and pamper it with the maintenance it craves. We also do short-term and long-term storage contracts.