Shift Supervisor

Shift Supervisor

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and / or Assistant Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

Operations Management

Health & Safety

Postural & Physical Demands Requirements

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