Automotive Store Manager / Assistant Store Manager

Destination Monro Your Career is Here!

Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industryMonro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. We're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform. Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.

About The Role : Store Manager

Salary Range : The range for this role is from $55,000 to $75,000. This role is eligible for additional compensation and incentives. Pay will be based on experience level. The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro's vision to be America's leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Responsibilities include : developing sales and technical teammates to produce a consistent 5-star guest experience, ensuring sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry, introducing tire and service products to guests to maximize sales and guest satisfaction and loyalty, supporting teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services, providing direction and oversight to other technicians and assisting where needed with services / repairs, ensuring the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates, ensuring expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses, responsible for inventory management to include pulling tires and parts, unloading and stocking inventory, auditing courtesy inspections performed by teammates, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition, scheduling guest appointments and assigning teammates according to their skill level for efficient and timely completion of vehicle services / repairs, achieving Monro's sales goals by properly informing and recommending tire and service products and sales promotions, attending to all guest needs in areas of sales, service, complaints, and adjustments, building guest relationships to maximize customer satisfaction, loyalty, and retention, assisting teammates in conveying repair and service needs to guests, understanding and adhering to company policies and procedures, governmental standards including environmental codes, and ANSI / OSHA standards, consistent use of all required safety standards set forth in training and policies and procedures, maintaining technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules, operating, utilizing, and maintaining all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc., performing other duties as assigned and required.

About The Role : Assistant Store Manager

Salary Range : $17.00 to $20.00 per hour and eligible for additional compensation and incentives. Based on experience. The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro's performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality. Responsibilities include : scheduling guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services / repairs, helping achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions, attending to all guest needs in areas of sales, service, complaints, and adjustments, building guest relationships to maximize customer satisfaction, loyalty, and retention, assisting technicians in conveying repair and service needs to guests, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition, assisting with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory, providing direction and oversight to other technicians and assisting where needed with services / repairs, assisting in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services / repairs effectively and timely in accordance with Monro standards of operation, understanding and adhering to company policies and procedures, governmental standards including environmental codes and ANSI / OSHA standards, consistent use of all required safety standards set forth in training and policies and procedures, performing Store Manager functions as business needs dictate, performing other duties as assigned and required by direct supervisor.

Qualifications

High School Diploma or equivalent. Demonstrated leadership experience in a retail / sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Communications skills to effectively communicate with teammates and guests. Complete all Monro required training with the guidelines and timing provided. Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.

Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust. Store Managers must be able to complete the following but not limited to : Ability to work flexible hours, days, evenings, weekends, and holidays. Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Benefits

Health Insurance, Dental Insurance, 401K Retirement Plan with Company Match, Paid vacation, Paid Holidays, Employee Discounts, Career Development, Performance based incentives, Paid vacation and holidays, Reimbursement for ASE Certifications, Reimbursement for State Inspection Licenses, where applicable, 401k eligibility immediately upon hire, Direct Deposit, Employee Discounts, Healthcare, Vision, and Dental. This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs. Monro conducts criminal background checks for those positions with security and / or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant's explanation, and the relationship to the position sought in making its determination. Monro Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.