Cloud Support Engineer

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Description :

Sunstates Security is hiring a Cloud Support Engineer for our corporate headquarters in Raleigh, NC. This position is fully in-office and NOT REMOTE.

The Cloud Support Engineer is responsible for the day-to-day administration, configuration, and support of the organization’s Microsoft 365 environment, supporting approximately 350 users. This includes services such as Exchange Online, SharePoint Online, Teams, OneDrive, and related security and compliance features.

The role provides Tier 2 / 3 support for end users, resolves escalated service tickets, and contributes to the ongoing stability, availability, and security of Microsoft 365 services. The administrator will also assist with laptop and mobile phone deployment and provisioning as needed. Additionally, this role serves as the primary point of contact for coordination and technical collaboration with the company’s Managed Services Provider (MSP) to troubleshoot issues.

This is a fully in-office role in Raleigh NC - NOT remote or hybrid.

This position offers a salary range of $80,000 - $95,000 per year - DOE. Plus an annual performance-based bonus along with industry-leading employee benefits that include weekly pay, a 401k savings plan with a company match, full medical, dental & vision insurance benefits, generous PTO, tuition reimbursement, and more!

ESSENTIAL DUTIES & KEY RESPONSIBILITIES

• Provide second and third-level support to troubleshoot and resolve technical issues.
• Document all incidents and resolutions in the Help Desk ticketing system.
• Manage user identities, groups, licenses, and roles in Microsoft 365 and Entra.
• Administer core Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Configure and maintain security features such as MFA, Conditional Access, and DLP policies.
• Monitor Microsoft 365 service health and respond to incidents, alerts, and performance issues.
• Resolve escalated technical issues and service requests.
• Support Microsoft Intune and mobile device management policies.
• Collaborate with MSP to ensure Microsoft 365 environment meets security and regulatory standards.
• Serve as the main point of contact with MSP, ensuring timely communication, issue resolution, and collaboration on projects or escalations.
• Serve as backup for laptop deployment, including device imaging, configuration, and setup.
• Serve as backup for managing the MaaS360 MDM platform, including enrolling and configuring mobile devices within the MDM environment.
• Maintain documentation of configurations, procedures, and support guides.
• Stay informed of updates, new features, and best practices in the Microsoft 365 ecosystem.

TECHNICAL EXPERTISE

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all personnel so classified.

EDUCATION, EXPERIENCE & SKILLSETS DESIRED

Sunstates Security is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.