Puzzol Creative is hiring : Experience Host in Memphis

Job Description

Job Description

Job Title : Host

Location : Memphis, TN

Job Type : Part-Time (Nights & Weekends Required)

Pay Range : $12-$14

Step Into the Game

The same creators of Memphis Escape Rooms and The Adventure Museum are introducing a brand new interactive entertainment venue!

This new business is where vibes meet variety, and fun is always on the menu. We’re looking for a high-energy, people-first host to help us deliver next-level entertainment to our guests. If you’re someone who thrives in fast-paced environments, loves games and good times, and can keep guests happy and on track - this is the job for you!

What’s an Experience Host?

Think of it as the ultimate party host meets behind-the-scenes MVP. You’ll be the face of the guest experience - welcoming players, keeping the lounges flowing, supporting fellow staff, and making sure the energy stays high and the rooms stay spotless. You’ll rotate between reception, bar, and lounge areas, and serve as the go-to person to assist with ensuring operations are running smoothly.

What You’ll Do

Greet and guide guests through their Game Nite Lounge experience

Support team members by helping with customer flow and lounge experiences

Rotate between front desk, bar area, and lounges as needed

Open and close the lounge - including cleaning, trash removal, and resetting lounges

Keep an eye on guest behavior to ensure rules and respect are upheld

Maintain strong knowledge of games, food & beverage offerings, and general lounge operations

Help create a welcoming, relaxed, and fun environment for all

Skills You Bring

Decision-Making – Making quick, informed choices to maintain efficiency.

Time Management – Prioritizing tasks effectively.

Training – Assisting with onboarding new staff and ensuring continuous skill development.

Problem-Solving – Quickly addressing operational challenges.

Compliance Knowledge – Understanding of alcohol laws, health regulations, and workplace safety.

Technology Proficiency – Using POS systems, scheduling software, and financial tracking tools.

Customer Relations – Ensuring excellent guest experiences and resolving complaints.

Communication – Clear, professional interaction with staff and guests.

Upselling & Sales Techniques – Encouraging higher sales while keeping service quality high.

Crisis Management – Managing difficult guests, intoxicated patrons, or emergency situations.

Knowledge of Beverages – Familiarity with cocktails, wines, and beers.

Bartending Experience – Ability to step in when necessary.

Speed & Efficiency – Ensuring smooth bar operations, especially during peak hours.

Requirements

Must be over 18 years of age

Must be available nights and weekends

Reliable transportation

Must sign a non-compete and non-disclosure agreement

Must be (or become) ABC and ServSafe certified

Must be available year-round

Must pass a background check (no felony convictions)

Why Work With Us?

Be part of an innovative and growing entertainment concept

Work with a fun, supportive, and passionate team

Gain valuable leadership and hospitality experience

Opportunities for growth into leadership and management roles

Get paid to create good vibes and good times

Company Description

We are a creative company that started 2015. We also own and operate Memphis Escape Rooms, The Escape Room Florence, and The Adventure Museum. We are also opening a brand new experience here in Memphis. We build all of our own things and love to delight customers!

Company Description

We are a creative company that started 2015. We also own and operate Memphis Escape Rooms, The Escape Room Florence, and The Adventure Museum. We are also opening a brand new experience here in Memphis. We build all of our own things and love to delight customers!