Daniels Undergraduate Programs Student Services Coordinator
The University of Denver is located in Denver, Colorado, a city known for its dynamic blend of business, innovation, and world-class recreation. The Daniels College of Business prepares students to succeed in a dynamic, changing world. The Daniels College of Business (DCB) offers a variety of baccalaureate, graduate, PhD, and certificate programs.
Position Summary
This position is tasked with executing the student life cycle for the largest student population at the University of Denver, including the largest group of outside stakeholders (parents). The suite of Daniels Undergraduate Programs (DUGP) student services includes intensive contact and interaction beginning during high school visitation through students entire matriculation, and commencement from the University of Denver.
Essential Functions
- Advising : Provide academic advising services for four-year academic and co-curriculum for a caseload of approximately 300-350 undergraduate business majors and minors at the Daniels College of Business during four academic quarters per year.
- Policy / Procedure : Assist college and university units with academic processes including graduation certifications, preliminary graduation reviews, course substitutions and transfer credit evaluation, course scheduling, extensions and petitions to various academic units and academic deficiency notification.
- Program Management : As part of the student services team, this position will help to design, manage, coordinate, plan and execute student services activities for undergraduate students as needed.
- Strategy : Serve on campus or college committees as requested. Participate in strategic planning, development and management process in support of undergraduate student services.
- Management : Manage and train graduate assistants, multiple DUGP student employee groups, and third-party vendors by providing and setting expectations for exceptional service and activities.
- Other : Perform other duties as assigned by the associate dean of Daniels Undergraduate Programs and the director of undergraduate student services for Daniels Undergraduate Programs.
Knowledge, Skills, and Abilities
Strong organizational, planning, and program development abilities.Excellent verbal and written communication skills.Ability to effectively present information in one-on-one, small group and large group situations to customers, clients, and other constituents of the college and university.Leadership ability to collaborate with departments within Daniels and with all student services and administrative units across campus.Demonstrated ability to work in teams.Clearly exhibit hospitality and emotional intelligence in all facets of interaction with myriad constituencies.Proficient with Microsoft Office programs.Attainment of expertise in SCT Banner, for which efficiencies are required for multiple keystrokes quarterly per student.
Strong systems and processing knowledge with respect to general business and academic operations.Required Qualifications
Bachelor's degree or equivalent combination of education and experience.2-4 years of professional relationship management.Preferred Qualifications
Master's degree in education or related field.Experience in managing the undergraduate student life-cycle.3+ years of academic advising and / or student services experience, preferably at the undergraduate level.Proven record of development and deployment of innovative and effective student services initiatives based on industry best practices.Working Environment
Standard office environment.Unexpected interruptions occur often and stress level is moderate.Noise level is quiet to moderate.Physical Activities
Ability to work in front of a computer for extended periods of time.Occasionally required to move about.