Bilingual Customer Service Representative (English - Spanish)

Customer Service Associate

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Location : Doral, FL

Type : Temporary (2-month period, November to December)

Schedule : On-Site, Monday–Friday

Annual Salary : $20 / hr

Job Description :

We're seeking a dynamic and empathetic Customer Success Associate for a temporary engagement (November through December). This frontline role is essential in ensuring that every customer interaction delivers value and reinforces long-term relationships. You'll support customers via SMS, email, phone, and live chat—helping them resolve issues, understand services, and renew memberships or certifications. You'll also collaborate internally to manage accounts and contribute to operational support functions.

Key Responsibilities :

Deliver prompt, friendly customer support via multiple channels (SMS, email, phone, chat)

Conduct outbound membership renewal and certification calls with clear, value-based communication

Assist with managing corporate memberships and onboarding support

Process documentation and returns; assist with accounting-related inquiries

Maintain accurate customer data and document interactions in CRM platforms

Meet / exceed performance metrics such as resolution rate, response time, and customer satisfaction

Proactively identify and address customer issues, escalating when necessary

Support internal improvement efforts and participate in ongoing training

Requirements :

5+ years of customer service or success experience, preferably in a high-volume, tech-driven environment

High School Diploma or GED required

Proficient in real-time communication, written and verbal

Strong multitasking and organizational skills

Attention to detail and a solutions-oriented mindset

Comfortable with CRM systems, email platforms, and basic office tools

Bilingual in Spanish is a plus (but not mandatory)

Flexibility and adaptability in a fast-paced setting

"ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees."

At ttg, "We believe in making a difference One Person at a Time," ttg OPT

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