Account Specialist

Department : Fiscal Services

Classification : Admin Office Specialist 3

Job Category : Classified Staff

Job Type : Full-time (1.0 FTE 40 hrs / wk)

Location : Fairfax VA

Workplace Type : Hybrid Eligible

Sponsorship Eligibility : Not eligible for visa sponsorship

Pay Band : 03

Salary : Starting at $54k commensurate with education and experience

Criminal Background Check : Yes

Financial Background Check : Yes

About the Department :

Our mission is to provide exceptional customer service to George Mason University faculty staff students and vendors with readily accessible information on all expenditure rules and regulations for the Commonwealth of Virginia as well as the University. Process vendor payments in a timely accurate and professional manner while adhering to the Commonwealth of Virginia and the institutional expenditure standards.

About the Position :

The Account Specialist provides customer service and responds courteously quickly and accurately to clients inquiries and requests for information adjustments exemptions waivers refunds and financial aid disbursements.

Responsibilities :

Form intake and processing

• Assists with processing incoming correspondence forms and reports - to include but not limited to : REA Stop Payments Tuition Exception Refund Requests Exemptions Adjustments; and
• Assists with daily mail including payments return mail and return / reissued checks.

Report review and processing

Customer Service

Cross training and other duties

Required Qualifications :

Preferred Qualifications :

Instructions to Applicants :

For full consideration applicants must apply for Account Specialist at and submit the online application to include three professional references with contact information and provide a Resume for review.

Posting Open Date : November 20 2025

For Full Consideration Apply by : December 8 2025

Open Until Filled : Yes

Required Experience :

IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full-Time

Experience : years

Vacancy : 1