IT HelpDesk

Job Description

Will provide help desk assistance and technical support for all types of issues affecting end users, respond to user requests for assistance, provide technical support to users and analyze trends to determine more efficient methods for prevention of repetitive issues. Responsible for creating feedback mechanisms for end users to analyze results, make recommendations for support process improvement, and implement changes. Performs continued PC maintenance, upgrades, inventories, and installs. Must maintain policies regarding Standards of Conduct and Confidentiality. Provide first line support for applications, systems, and technical processes. Provision and maintain asset inventory for computers, phones, printers, etc. Provide support to all locations. This will require ability to quickly travel to other locations on an as needed basis or upon request. Maintain a positive, helpful attitude with end users. Accurately input, manage, and process support requests in the Help Desk application. This includes time tracking, and resolution documentation. Follow cyber security guidelines to ensure the security of the systems. Create and maintain computer systems images. Communicate with team about unresolved issues, to find resolution or escalate issues where appropriate. Requires support on weekends and frequently requires alternate schedules, including early morning and late evening hours. Execute established procedures to provision, maintain, and decommission user accounts, and access permissions. Perform daily compliance audits of various systems and executes changes. Train users on proper software use and security best practices. Provide level 1 troubleshooting for network, system, and core issues before escalation. Assist with computer build experimentation, new software evaluation, including documentation. Provide level 1 support and maintenance for the backup and recovery systems. Provide user provisioning for Exchange, Office 365, and other tier 1 applications. Prov

Skills Required

Associates degree or 2+ years directly related educational experience.2+ years of PCLAN experienceMS Office Suite, Windows 7, Windows 10, active directoryKnowledge of LANWAN hardware, operating systems and basic networking concepts.

Skills Preferred

Lync, Office 365 andExchange a plus