Founding QA Engineer (AI Startup)

About Us

We're an AI startup building automated sales and marketing for cash-based medical clinics. Our customers are majority women-owned businesses and rely on us to deliver intelligent, reliable AI experiences that drive revenue and growth and serve their customers. As we grow, we're looking for a

Founding QA Engineer

to take full ownership of testing, release quality, and reliability across our product.

The Role

As our Founding QA Engineer, you'll build and own the systems that ensure our AI agents, integrations, and platform work flawlessly for every customer. You'll design and execute test plans, write automation and regression tests, manage the bug backlog, and gate our daily release cycle. This is a hands-on role that blends

technical testing, process creation, and proactive quality management

• perfect for someone who wants to define QA from the ground up at a fast-moving AI startup.

What You'll Do

approving daily releases and ensuring that new builds meet reliability and functional standards.

for key features and integrations using tools like Playwright or Cypress.

and customer flows, creating detailed checklists and regression suites.

including testing phone and text conversations with customers' AI agents to ensure natural, accurate, and compliant interactions. Log and track issues to resolution.

prioritize, communicate with engineering, and ensure critical issues are resolved before release.

to reproduce customer issues and document reproducibility steps; act as backup for the support team during spikes or outages.

for new features and major releases.

implement structure, automation coverage, and visibility into product quality metrics.

What We're Looking For

3-5+ years of experience in

QA engineering or software testing

, ideally within SaaS or startup environments.

Proven experience in both

manual and automated testing

comfortable building and maintaining test suites.

Strong understanding of

web app testing

, including APIs, integrations, and conversational AI flows (voice and text). Experience with Next.js is a plus.

Familiarity with tools like

Playwright, Cypress, Postman, or similar frameworks

Ability to write clear, reproducible bug reports and manage a structured backlog.

Organized and detail-oriented, with a bias toward process and follow-through.

Strong communication skills and ability to collaborate cross-functionally with support, product, and engineering teams.

Comfortable working in a

fast-paced startup

where you'll define many of the standards yourself.

Nice to Have

Experience testing AI or automation systems.

Exposure to customer-facing support or debugging workflows.

Familiarity with Zendesk or similar support platforms.

Why Join Us

Be the

founding QA hire

and define how quality and reliability are built into our product.

Work closely with product and engineering to ship high-quality releases at startup speed.

Shape the testing infrastructure, automation strategy, and release processes from the ground up.

Competitive compensation, benefits, and the opportunity to make an outsized impact on both our product and our customers.