Commercial Lines Client Associate I

Job Type

Full-time

Description

Commercial Lines Client Associate I - HIG Academy

Are you a December 2025 graduate ready to jumpstart your career in the insurance industry? The HIG Academy 2026 is a 6-week immersive development program designed to prepare you for a full-time role as a Commercial Lines Client Associate at Houchens Insurance Group beginning in January 2026 in Bowling Green, KY. Applicants will preferably relocate to another HIG office location outside of Bowling Green, KY, once the program concludes.

This program is your gateway to a dynamic career in client service with endless growth opportunities. You'll gain hands-on experience, build lasting relationships, and receive mentorship from industry professionals.

What You'll Experience :

• Structured Learning & Development : Gain foundational knowledge in commercial insurance, client servicing, and industry tools.
• Teamwork & Collaboration : Work alongside peers and professionals in team-based projects and real-world scenarios.
• Mentorship : Receive guidance and support from experienced mentors throughout the program.

Who We're Looking for :

What you will receive...

To learn more about Houchens Insurance Group, visit us on LinkedIn .

Requirements

Summary

Provides technical support to department personnel in processing commercial insurance policies. Such serving will include verbal and written communication internally with staff and externally with current clients and other office support activities.

60% Client / Policy Services

Provides daily support to Account Advisors and commercial insurance accounts.

Responsibilities include :

20% File Management

Documenting all correspondence, follow up for necessary information updates at appropriate times, and keep the client files organized and up to date.

10% Teamwork

Works together with team and with other departments, such as Marketing, Accounting, Claims, Producers, etc., this includes conferencing with Producer or Account Executive to discuss the execution of strategies. Manages PTO to work with departmental needs. Volunteers to back up and / or assist other associates as needed.

10% Determination

Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program.

Education and / or Experience

Bachelor's degree from a four-year college or university; or one to two years related experience and / or training; or equivalent combination of education and experience.