Dealership Parts Advisor

Diehl Automotive of Massillon an immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail / wholesale automotive parts industry be highly motivated and focused on customer satisfaction. Prior vehicle parts experience is helpful as well as some experience with Tekion.

Responsibilities :

• Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
• Answer telephone and greet customers in a friendly and professional manner.
• Communicate effectively with customers and vendors via phone in-person or email.
• Assist customers by answering questions and providing assistance as requested in a quick friendly and professional manner.
• Maintain clean and professional appearance of counter work area and stockroom.
• Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Team and customer requests.
• Receive unpack and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specify parts accurately.
• Process core returns parts warranties and parts returns as necessary.

Qualifications :

Benefits offered :

Required Experience :

Unclear Seniority

Key Skills

Business Development,Sales Experience,Marketing,Inventory Control,Customer Service,Computer Skills,Dealership Experience,GM Vehicles,Management Experience,Service Writing,Sales Management,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1