Beverage Operations Trainer (55065)

Pay rate : $22.50 an hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and deliver structured training programs for both new and existing bartenders and wait staff, covering key areas such as beverage preparation, service techniques, guest interaction, and operational procedures.
• Research and develop training methods, techniques, manuals, visual aids and other educational materials to align with industry standards.
• Educate staff on casino-specific service standards, including responsible alcohol service, gaming floor etiquette, and state / federal regulations.
• Ensure staff understand and follow health and safety protocols, including proper handling of food and beverages.
• Lead hands-on training sessions and develop upselling techniques for specific positions
• Assess training needs to design, develop, implement, and evaluate training programs, ensuring they align with departmental goals and objectives.
• Direct daily work activities and inspect completed work for conformance to standards.
• Collaborate with Food and Beverage Management to develop, revise, and implement policies and procedures that align training initiatives with business goals and operational needs.
• Document and maintain training files for team members
• Serve as a role model for all staff by promoting a culture of engagement, exceptional guest service, and teamwork.
• Address and manage team members' training concerns.
• Ring and complete all transactions accurately, in compliance with department policy and procedures

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification :

• High School Diploma / GED or equivalent experience.
• Proven knowledge of departmental and company policies and procedures.
• Proven experience as a bartender, wait staff, or similar role in a casino or high-volume hospitality environment.
• Strong knowledge of mixology, beverage trends, and food and beverage service standards.

Preferred Knowledge and Certification :

• TIPS Trainer certification.
• Previous experience in training or mentoring preferred.
• Previous experience working with adult learning and skills development and assessment.

Required Skills :

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel, Power Point and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills including the ability to read, analyze, interpret and comprehend written documents such procedures, regulations, periodicals, correspondence as well write the same
• Strong conflict resolution skills

Required Abilities :

• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to speak in a clear, concise and pleasant voice
• Ability to develop, implement and present / facilitate training objectives and materials, standard operating procedures and manuals
• Ability to deliver training programs and assess learning
• Ability to control labor costs

PHYSICAL DEMANDS

• Must be able to walk and / or stand for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist occasionally
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 50 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination
• Must be able to operate foot pedals

WORKING ENVIRONMENT

• Work is performed in an office setting and on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals