Bilingual French English Customer Support Agent

Job Description - Bilingual French English Customer Support Agent Company :

• Leading Edge Connections, LLC Type : Full-Time, 1099 Contract (Remote) Pay : $15.00–$17.00 per hour About Us Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people.
• Our fully remote teams embrace flexibility, innovation, and a culture of connection—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family.
• Position Overview We’re on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team!
• If you love helping people, solving problems, and keeping conversations upbeat, this role is for you.
• You’ll be the friendly voice (and inbox hero!) for our customers—answering calls, emails, and guiding them with empathy and care.
• From assisting with purchases and verifying orders to helping customers navigate online portals, you’ll make their experience smooth and stress-free.
• Plus, you’ll get to highlight the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter.
• Candidates with an insurance background or experience as an agent?
• You’ll shine even brighter here!
• Responsibilities Deliver professional and empathetic customer support via phone and email.
• Assist with purchases, order verification, and product / service inquiries.
• Provide technical support for customer portals , including login and navigation assistance.
• Support membership retention efforts by explaining benefits clearly and encouraging renewals / resign-ups.
• Handle inbound / outbound calls with a focus on soft sales and customer loyalty Quick cross-functional use & documentation using CRMs & dialers Identify high-risk or escalated customer situations and act promptly Maintain punctuality, reliability, and a positive attitude in all interactions Be open to cross-training and supporting additional projects as requested Qualifications Must reside in the United States and be authorized to work and live in the U.S.
• Must have a High School Diploma or equivalent . 1–3 years of call center or chat support experience (required).
• Fluent in French / French-Canadian and English (required) (often customer inquiries are Bilingual French US / Canada-based) Insurance or policy / agent experience strongly preferred.
• Strong communication, grammar, and active listening skills.
• Previous remote / work-from-home experience preferred.
• Technical aptitude; Salesforce or HubSpot experience preferred.
• Understanding of call center support metrics and ability to act on them.
• Ability to work independently, problem-solve, and use resources effectively.

Hardware / Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications :

Processor :

Example :

Memory :

Display :

Internet :

Audio :

Security :

Supportive and collaborative team environment.  If you are passionate about customer service, fluent in French / Canadian and English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!