The Store Lead in a cannabis dispensary is a key leadership role responsible for overseeing the day-to-day operations of the retail space. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations. This role reports to the General Manager as is subject to change.
Key Responsibilities :
Customer Service :
- Ensure a positive and welcoming atmosphere for customers.
- Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues.
Sales and Upselling :
Supervise and support budtenders in delivering effective sales strategies.Encourage upselling and cross-selling techniques to maximize sales and enhance the customer experience. 'Team Management :
Assist in recruiting, training, and supervising a team of budtenders.Assist in developing and implementing staff schedules to ensure adequate coverage during peak hours as needed.Conduct regular performance reviews and provide constructive feedback.Product Knowledge :
Stay informed about cannabis strains, products, and industry trends.Train and educate staff on new products, usage methods, and customer preferences.Inventory Oversight :
Work closely with the Inventory Lead to monitor inventory levels and ensure accurate stocking.Assist in implementing inventory control procedures to prevent discrepancies and product shortages.Compliance :
Ensure adherence to local and state regulations governing the sale of cannabis.Oversee age verification procedures and maintain compliance with all legal requirements.Operational Efficiency :
Streamline operational processes to enhance efficiency and customer satisfaction.Address and resolve any operational issues promptly.Store Presentation :
Maintain a clean, organized, and visually appealing store environment.Oversee merchandising efforts to highlight featured products and promotions.Security :
Work with the GM to implement and maintain security protocols to prevent theft and ensure a safe environment for customers and staff.Investigate and address any security concerns or incidents.Reporting and Analysis :
Generate and analyze sales reports, customer feedback, and other relevant data as requested.Provide insights to dispensary management for continuous improvement.High school diploma or equivalent; additional education or certifications in cannabis-related fields is a plus.Strong customer service, leadership, and communication skills.Previous experience in a retail leadership role, preferably in the cannabis industry.Knowledge of cannabis products, strains, and industry regulations.Physical Requirements : This position may involve standing for extended periods and other physical tasks related to overseeing a retail space.Note : This job description is a general outline of responsibilities and qualifications and is subject to change based on the needs of the dispensary and applicable regulations
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