Semiconductor Field Service Technician

Job Description

Job Description

The Semiconductor Field Service Technician III (Technician, Engineering III) performs technical support of high vacuum PVD equipment and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in customers clean room. Position provides on-site and on-call technical support, which may require off shift work.

This position requires full-time presence at your assigned office(s) / worksite(s) / territory.

This position will require travel to Japan for the first 3-6 months for training.

• Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
• Troubleshoot hardware and software related issues and implement solutions
• Collect data for software related issues and discuss with headquarters in Japan
• Accurately document all maintenance activity and provide field service reports
• Install equipment control software and maintain record of software revision history
• Participate in the installation of equipment at customers' sites
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
• Provide training and assistance to customer engineering team
• Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees,
• Escalate serious or complicated repair problems to senior level team members

Please note this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

Qualifications