Call Center Agent (REMOTE)CrewBloom • Arizona City, AZ, US

Call Center Agent (REMOTE)

CrewBloom • Arizona City, AZ, US

30+ days ago

Job type

Full-time

Remote

Quick Apply

Job description

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments :

Member Services : Inbound customer support
Retention : Inbound retention and customer engagement
Pre-Cancel Services : Outbound re-engagement and light collections
Third-Party Collections : Available by request only

Schedules & Availability

Training Schedule : Monday to Friday, 9 : 00 AM – 6 : 00 PM CST (First two weeks)

Post-Training Schedule : Monday to Friday, 10 : 00 AM – 7 : 00 PM CST

Attendance Requirements :

100% attendance required during training

Ongoing attendance must meet a minimum of 93% to qualify for bonuses

Key Responsibilities

Handle a high volume of inbound and outbound customer calls

Resolve customer inquiries efficiently and professionally

Document all call activity accurately using internal systems

Adhere to all compliance and operational guidelines

Maintain performance metrics including attendance and key performance indicators (KPIs)

Requirements

Fluent in spoken and written English

Basic computer literacy and ability to navigate multiple applications

Must pass a background check

Professional communication skills and customer service aptitude

100% attendance required during the first 3 weeks of training

Work Environment Requirements

A private, quiet, and secure workspace free from distractions

No public or shared environments permitted during work hours

Technical Requirements

Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)

Dual Core 2 GHz processor (or better)

Minimum 4GB RAM

At least 80GB available hard drive space

Monitor : 18” or larger, with a resolution of 1920x1080

Wired keyboard and mouse (wireless peripherals not allowed)

Wired headset with noise-canceling microphone

Hard-wired high-speed internet connection (no Wi-Fi or satellite connections) :

Minimum download speed : 20 Mbps

Minimum upload speed : 10 Mbps

Firewalled router required (direct modem connections are not permitted)

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Call Center Agent • Arizona City, AZ, US

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