Front Desk Receptionist

Job Description

Job Summary :

We are seeking a reliable and professional Front Desk Attendant to be the first point of contact for all guests, visitors, and staff.

This role is strictly stationed at the front desk and is responsible for managing building entry, greeting visitors, and maintaining an organized and secure front entrance area.

Key Responsibilities :

• Scheduled working hours : Monday through Friday, 8 : 00 AM to 6 : 00 PM.
• Monitor and control building access by greeting guests at the front building entrance and escorting them to the appropriate floor, suite, or meeting area as needed while maintaining overall security.
• Remain stationed at the front desk in a professional lobby or entry area for the duration of the shift, unless relieved by the Office Managerial team.
• Greet and acknowledge all guests and visitors in a warm, professional manner.
• Ensure all visitors sign in and out via the guest entry book.
• Ensure all visitor name badges are provided and properly executed.
• Notify the appropriate staff member promptly when their guest or appointment arrives.
• Uphold guest confidentiality and follow all visitor and security protocols.
• Receive and sign for packages, deliveries, and mail; notify recipients or securely hold items as needed.
• Retrieve deliveries, mail, and packages directly from the building entrance or mailroom as necessary.
• Accept and coordinate lunch or food deliveries for employees; notify recipients and ensure proper handoff.
• Offer and provide beverages to guests, and assist with storing coats / jackets as needed.
• Maintain a clean, tidy, and welcoming front desk and lobby area at all times.
• Interact with a diverse range of staff, guests, and building visitors in a courteous and helpful manner
• Report any security concerns or suspicious behavior to management.

Qualifications :