Job Description
Job Description
GENERAL SUMMARY
Sylvan Learning is looking to add a Director to our growing team in Wake County (locations include Garner, Knightdale, Raleigh, & Wake Forest). The Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He / she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee. This job is full time (40 hours / week) and is not your typical 9am-5pm. This job also requires evenings and some weekends to accommodate the needs of the center and the students who attend. A Director's weekday schedule could look like : 10 : 30am-7 : 30pm, 10 : 00am-7 : 00pm, or 9 : 30-6 : 30pm, with shorter work days on Fridays and some Saturdays 8am-1pm.
BENEFITS AND COMPENSATION
Base salary $42k-$48K
Bonus opportunities based on meeting and exceeding revenue goals, $2k-6k
- Paid Medical, Dental and Vision Insurance
Paid holidays and PTO
Rewarding job to help students and families find success
ESSENTIAL JOB FUNCTIONS
Manages the day-to-day operation of the Center while maintaining high quality personal customer serviceMeets sales and expense financial targetsMonitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performanceSelects, develops, motivates, and monitors Center staff; Conducts regular performance reviewsConfers with customers at each stage of the customer life-cycle; Directs the sales and service process throughout the customer life-cycle to keep customers enrolledPromotes financing options that meet the customer’s needs and manages the application / closing processManages marketing and sales activities to drive new enrollmentsEstablishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent / teacher organizations through school visits and community partnershipsKNOWLEDGE REQUIRED
Four year degree requiredA minimum of three years of customer service experience; Retail sales experience preferredExperience using Microsoft Office and other standard business applications used by the Center, including current social media toolsExperience using social media (Facebook, Twitter, etc.) preferredFamiliarity with instructional technology and tablet computers preferredKnowledge of current education trends preferredSKILLS AND ABILITIES REQUIRED
Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferredProven ability to effectively use customer service and consultative sales skills to establish and build relationshipsProven sales skills with a strong sense of urgencyProven ability to supervise, coach, and develop Center staffStrong presentation skills for small group opportunitiesAbility to track and interpret business metrics and financial statementsStrong analytical and problem solving skillsStrong word processing, data entry, and other administrative skillsStrong organizational skills; Proven ability to manage multiple tasks and be flexibleProven ability to communicate effectively in writing; Ability to proofread and edit copyAbility to work collaboratively; Strong team playerAbility to work a flexible schedule, including evenings and weekendsAbility to occasionally lift and / or move up to ten poundsThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
